[internet] The secret rules of the internet … Fascinating look at the moderation of content on social networks. ‘Joi Podgorny is former vice president at ModSquad, which provides content moderation to a range of marquee clients, from the State Department to the NFL. Now a digital media consultant, she says founders and developers not only resist seeing the toxic content, they resist even understanding the practice of moderation. Typically cast off as “customer-service,” moderation and related work remains a relatively low-wage, low-status sector, often managed and staffed by women, which stands apart from the higher-status, higher-paid, more powerful sectors of engineering and finance, which are overwhelmingly male. “I need you to look at what my people are looking at on a regular basis,” she said. “I want you to go through my training and see this stuff [and] you’re not going to think it’s free speech. You’re going to think it’s damaging to culture, not only for our brand, but in general.” Brian Pontarelli, CEO of the moderation software company Inversoft, echoes the observation. Many companies, he told us, will not engage in robust moderation until it will cost them not to.’
Moderating the Internet…
This entry was posted on Friday, January 18th, 2019 at 12:50 pm and is filed under Internet, Social Media.
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